RETURNS & SHIPPING

Return Policy

Thank you for shopping at Pinknbluebaby.com.  Please make your selection carefully.  Customer's satisfaction is our first priority. If for some reason you are unhappy with your item, please contact us within 7 days  we will refund your full payment except shipping cost as long as the product comes back unused and in original condition. We can not accept any return over 7 days after purchase. We also can not accept on the custom items. custom color parts (not default, reversed, changed size or changed colors).  If you receive an item that's been damaged please contact us immediately (within 3 days). Please supply proof of damage or defect with a photograph of the package and/or product and we will replace it at no cost.  All our products are order to make so exchange is not available.  Returned products must be sealed original packaging and saleable condition. You are responsible for all return shipping costs with a tracking number. Returns without tracking may not be refunded.  Once we receive the item, it will be inspected. If found to be unusable we may reserve the right to make a deduction from the refund amount. Poorly repacked items that arrive damaged may be refused and not refunded. All returned products will be charged a restocking fee of 15%. We want you to be happy with our products so please don't hesitate to contact us with any questions or concerns. 

 

Shipping

DOMESTIC SHIPPING

Shipping within the US, we use USPS (United States Postal Service) Priority Mail and Fedex Ground unless otherwise arranged. Insurance is generally included and tracking information will be emailed once package has shipped.  All our products are made to order. General turn around times are 2~5 days depends on product and quantity however most orders are shipped within 72 hours from date of receipt of order / payment.

INTERNATIONAL SHIPPING INFO

We love to ship internationally! Most of our listings already include the shipping cost for international orders, but please contact us for a quote if you have any questions. We ship all international via First Class International mail.

[PLEASE NOTE!]

Transit times for International orders varies by destination country. You will receive automatic shipping confirmation email with tracking numbers once we dispatch your package however this tracking numbers can NOT BE TRACKABLE in some countries. Transit time takes between 1-6 weeks for delivery of your ordered package and any delays are usually caused by the custom in the destination country.

[INTERNATIONAL TAX & DUTY]

International shipments are subject to import fees, duties and taxes, which are levied once a shipment reaches their country, in addition to the brokerage fees/custom clearance charges which may be imposed by the shipping couriers. These charges must be borne by the recipient. Pinknbluebaby has no control over these charges and cannot predict what they might be.

[OTHER SHIPPING INFORMATION]

We also can ship via EXPEDITE shipping service with extra cost. Please contact us if you have question.

  

Wallpaper Return Policy

If you receive an wallpaper items are damaged, please contact us immediately (within 3 days ) and we will replace it at no cost. We can not accept return for damaged items over 5 days from package delivered date. All our Wallpaper products are 100% made to order so only accept return for damaged products only.  

 

Defective Shipment

If you received a defective item in your order, Pinknbluebaby will provide you a replacement order at no additional charge with paid shipping to you.  Please inform us of any defect claims within 3 days of order receipt. Please supply proof of damage or defect with a photograph of the package

  

Additional Product Information

All our removable wall decal products are specially designed for all flat wall surfaces. We're not responsible for any problems of decals on any types of textured wall, woods, glasses etc.  All removable wall decal also will not stick on LOW VOC or NO VOC painted wall. If you're not sure about decal works on your wall, please contact us first.