Shipping within the US, we use USPS (United States Postal Service) and UPS unless otherwise arranged. Insurance is generally included, and tracking information will be emailed once the package has shipped. All our products are made to order. Please allow 1 to 3 days turnaround times due to all products are 100% custom made to order.
Thank you for shopping at Pinknbluebaby.com. Please make your selection carefully. Customer satisfaction is our priority. If you are unhappy with your item, please get in touch with us within 7 days. We will refund your full payment except for the shipping cost if the product comes back unused and in original condition. We can not accept any return over 7 days after purchase. We also can not accept custom-ordered items, custom color parts (not default, reversed, changed sizes). If you receive an item damaged, please get in touch with us immediately (within three days). Please email the proof of damage or defect with photos of the package and product, and we will replace it at no cost. All returned products must be sealed in original packaging and saleable condition. You are responsible for all return shipping costs with a tracking number. Returns without tracking may not be refunded. Once we receive the item found to be unusable, we may reserve the right to make a deduction from the refund amount. Poorly repacked items that arrive damaged may be refused and not refunded. We want you to be happy with our products so please don't hesitate to contact us with any questions or concerns.